SUPPORT AND SERVICES

From R&D to dedicated field service, we're here to support you

For decades, ConocoPhillips has worked with mine operators to develop custom products, as well as supply and delivery systems. ConocoPhillips Lubricants has earned the reputation for leading the way in advanced, high-quality products. What you may not know, however, is that our lubricants expertise extends far beyond new product development. Our state-of-the art research and development facility is just the tip of the iceberg in the way that we work to support you in your daily operations and help to improve your overall bottom line. We have a highly trained Technical Service Group available to perform lubrication surveys, engine borescope inspections and thermography surveys, as well as dedicated local Marketers who are there to service all your lubrication needs.

ConocoPhillips R&D

Located in Ponca City, Oklahoma, the ConocoPhillips Research and Development (R&D) facility occupies seven laboratories full of stateof-
the-art testing and development tools. Our highly trained and well-respected team of researchers provides expertise in all areas of lubricant development and use for ConocoPhillips Lubricants and its customers. R&D works closely with the Lubricants Product Management and Base Oil Sales and Marketing groups to consistently ensure that the highest performing, most robust products are produced by ConocoPhillips Lubricants. Some of R&D's activities include:

•Developing new and revolutionary products
•Establishing performance, manufacturing and chemical specifications for all lubricant products
•Handling and solving complex product issues
•Representing ConocoPhillips Lubricants at lubricants industry technical and specification meeting

Technical services group

ConocoPhillips Lubricants' experienced Technical Services Group is the backbone of the products we sell. When you purchase Conoco-branded products you are purchasing a product that has been thoroughly tested before it is packaged and sold to customers. The Technical Services Group is involved in the field-testing of our mining products and knows the applications inside and out; they are always available to assist you in maximizing the performance of our products. Contact the Technical Services Group for help in:

•Assisting customers in product selection and application
•Resolving lubricant-related problems as required
•Conducting lube surveys
•Interpreting oil analysis results
•Conducting borescope inspections and thermography surveys

Dedicated field service & support

We have strategically placed field service representatives and technical sales
representatives across the country to provide hands-on support and training
to our customers. They know the mining business and will work with your
maintenance organization to ensure the lubricant products are applied correctly
and are working properly. Our dedicated sales staff always looks for opportunities
to help your maintenance staff maximize equipment life and operations continuity.

Oil analysis helps detect equipment failures in progress and assists in finding the root cause of a problem as well, to help aid you in preventing failures and costly losses in production. Harsh operating conditions, extreme load variations and the high-dollar costs involved in equipment replacement make fluid analysis a necessary part of doing business in the mining industry. Routine testing identifies small problems before they become major failures, allowing you to meet the demands of your business on time. No matter what the application -on-or offshore drilling, field services or oil & gas production -if equipment is down, it's costing you money. Highly contaminated operating environments, extreme operating conditions and the economics of equipment replacement only increase the value of oil analysis as a necessary part of managing asset reliability.

Technical hotline

The product specialists in the hotline group manage and respond to technical inquiries for the hotline, answer questions on all four brands, provide technical advice, assist with product training, prepare customer-focused seminars and assist in lube surveys.
Customers can contact the hotline for information on:

•Any ConocoPhillips lubricant product question
•Lubrication fundamentals
•Product applications and recommendations
•Competitive cross-reference information
•OEM recommendations
•Troubleshooting or any other lubricant-related issues

Onsite lubrication training

Lubrication is our specialty and training of our customers maintenance personnel is critical to the success of our business relationship. The training is conducted by trainers who are expert in lubrication and we can customized the training to meet your specific training needs. We have advanced training that is tailored to prepare your maintenance employees to take and pass the Certified Lubricants Specialist (CLS) Certification conducted by the Society of Tribologists and Lubrication Engineers.

Onsite lubrication survey services

At ConocoPhillips, we believe that our employees must know our customers' business and equipment inside and out in order to make accurate and practical lubricant recommendations. To this end, we <;lsk our customers' full cooperation as we fill out the lubricant survey. This helps us get to know your business better. These surveys, which are evaluated according to OEM recommendations and operational conditions, eliminate the guess-work in diagnosing potential equipment maintenance problems. Our personnel evaluate all surveys thoroughly and make recommendations based on industry standards and real-world experience.